Return Policy

Returns

  • New Products: You may return any new Nimo PC product for any reason within 90 days of purchase.
    • No special explanations or RMA authorizations are required for returns.
    • We will cover all return shipping costs.
    • Refunds will be issued to your original payment method.
  • Refurbished Products: You may return any refurbished Nimo PC product for any reason within 30 days of purchase.
    • No special explanations or RMA authorizations are required for returns.
    • We will cover all return shipping costs.
    • Refunds will be issued to your original payment method.

Warranty

  • New Products: Nimo PC new products are covered by a 2-year warranty.
    • During the warranty period, we will be responsible for all repair services and shipping costs.
    • Simply provide your proof of purchase and SN to claim warranty service.
    • We will arrange for repairs promptly.
  • Refurbished Products: Nimo PC refurbished products are covered by a 1-year warranty.
    • During the warranty period, we will be responsible for all repair services and shipping costs.
    • Simply provide your proof of purchase and SN to claim warranty service.
    • We will arrange for repairs promptly.

Returns and Warranty Process

  • To initiate a return or request warranty service, please visit our website or contact our customer support team.

Contact Us

Additional Terms

  • When returning a product, please ensure it is undamaged and includes all original packaging and accessories.
  • Products damaged due to malicious intent are not covered by our returns and warranty policy.
  • Nimo PC is committed to providing you with the highest quality products and services. If you have any questions or need assistance, please do not hesitate to contact us.
  • We hope this returns and warranty policy will give you peace of mind and allow you to fully enjoy the Nimo PC experience!

Definition of Malicious Damage:

  • Any product damage resulting from abnormal use is considered malicious damage.
  • This includes but is not limited to:
    • Exposing the product to extreme temperatures or humidity
    • Dropping or impacting the product
    • Disassembling or modifying the product
    • Using unauthorized accessories or software
    • Using the product for purposes other than its intended use

Warranty for All Accessories:

All Nimo PC accessories (including chargers, adapters, and hubs) are covered by a 1-year warranty. The return and replacement policy for accessories aligns with the new product policy.

Returns for Peripherals:

Mouse pads and other small peripherals have a 7-day return and 15-day exchange policy, but do not have a long-term warranty period.

We hope this returns and warranty policy will give you peace of mind and allow you to fully enjoy the Nimo PC experience!

 

If you are unsure whether product damage is considered malicious, please contact our customer support team for assistance. 

Contact Us: 

Email: service@nimopc.com

Phone: (302) 501-7208

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