We'll send you a return label in one business day. Our repairs are proudly handled in the U.S. by our dedicated American team. We are committed to supporting American manufacturing and bringing these jobs back home.
Effective date: August 10, 2026
Returns
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New Products: You may return any new Nimo PC product for any reason within 90 days of purchase.
- No special explanations or RMA authorizations are required for returns.
- We will cover all return shipping costs.
- Refunds will be issued to your original payment method.
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Refurbished Products: You may return any refurbished Nimo PC product for any reason within 30 days of purchase.
- No special explanations or RMA authorizations are required for returns.
- We will cover all return shipping costs.
- Refunds will be issued to your original payment method.
Condition-Based Refund Adjustments
All returned computers are inspected after arrival. Any refund adjustment is based on the condition of the product received by Nimo compared with the condition in which it was originally sold.
Normal setup, testing, and light signs of ordinary use that still meet our Like New standard will not result in a deduction.
New Products
| Returned Condition |
Refund Adjustment |
| Like New |
No deduction |
| Very Good |
10% deduction |
| Good |
15% deduction |
The percentage is calculated using the merchandise price actually paid after discounts, excluding taxes and shipping charges.
Condition Definitions
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Like New: Fully functional, complete, and without material cosmetic damage. Minor signs from normal setup, testing, or short-term use are acceptable.
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Very Good: Fully functional, with noticeable but moderate cosmetic wear that reduces resale value.
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Good: Fully functional, but with significant cosmetic wear that materially reduces resale value.
Refurbished Products
For refurbished products, the returned condition is compared with the condition grade in which the product was sold:
| Condition Change |
Refund Adjustment |
| Same grade |
No deduction |
| One grade lower |
No deduction |
| Two grades lower |
5% deduction |
Examples: Like New to Very Good receives a full refund; Very Good to Good receives a full refund; Like New to Good is subject to a 5% deduction.
Customer-Caused Damage and Missing Items
Customer-caused damage—including liquid damage, impact damage, unauthorized disassembly or modification—and missing components or accessories are not covered by the standard grading table. These cases are reviewed manually. Nimo may deduct the documented loss in value, repair cost, or replacement cost, up to 100% of the merchandise price.
No condition-based deduction will apply when the issue is confirmed to be a product defect or shipping damage not caused by the customer.
Inspection and Notification
- Nimo inspects the returned product and records its condition and any missing items.
- Nimo determines the applicable condition grade and refund amount.
- If a deduction applies, Nimo provides the customer with the deduction amount and an explanation.
- The remaining refund is issued to the original payment method.
This policy does not limit any rights available under applicable consumer-protection laws.
Warranty
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New Products: Nimo PC new products are covered by a 2-year warranty.
- During the warranty period, we will be responsible for all repair services and shipping costs.
- Simply provide your proof of purchase and SN to claim warranty service.
- We will arrange for repairs promptly.
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Refurbished Products: Nimo PC refurbished products are covered by a 1-year warranty.
- During the warranty period, we will be responsible for all repair services and shipping costs.
- Simply provide your proof of purchase and SN to claim warranty service.
- We will arrange for repairs promptly.
Returns and Warranty Process
- To initiate a return or request warranty service, please visit our website or contact our customer support team.
Additional Terms
- When returning a product, please ensure it is undamaged and includes all original packaging and accessories.
- Products with customer-caused damage are handled under the Customer-Caused Damage and Missing Items section above.
- Nimo PC is committed to providing you with the highest quality products and services. If you have any questions or need assistance, please do not hesitate to contact us.
- We hope this returns and warranty policy will give you peace of mind and allow you to fully enjoy the Nimo PC experience!
Examples of Customer-Caused Damage:
- Customer-caused damage includes product damage resulting from abnormal use.
- This includes but is not limited to:
- Exposing the product to extreme temperatures or humidity
- Dropping or impacting the product
- Disassembling or modifying the product
- Using unauthorized accessories or software
- Using the product for purposes other than its intended use
Warranty for All Accessories:
All Nimo PC accessories (including chargers, adapters, and hubs) are covered by a 1-year warranty. The return and replacement policy for accessories aligns with the new product policy.
Returns for Peripherals:
Mouse pads and other small peripherals have a 7-day return and 15-day exchange policy, but do not have a long-term warranty period.
We hope this returns and warranty policy will give you peace of mind and allow you to fully enjoy the Nimo PC experience!
If you are unsure how product damage may affect your refund, please contact our customer support team for assistance.
Contact Us:
Email: service@nimopc.com
Phone: (302) 501-7208
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