Return Policy

Returns

  • New Products: You may return any new Nimo PC product for any reason within 90 days of purchase.
    • No special explanations or RMA authorizations are required for returns.
    • We will cover all return shipping costs.
    • Refunds will be issued to your original payment method.
  • Refurbished Products: You may return any refurbished Nimo PC product for any reason within 30 days of purchase.
    • No special explanations or RMA authorizations are required for returns.
    • We will cover all return shipping costs.
    • Refunds will be issued to your original payment method.

Warranty

  • New Products: Nimo PC new products are covered by a 2-year warranty.
    • During the warranty period, we will be responsible for all repair services and shipping costs.
    • Simply provide your proof of purchase and SN to claim warranty service.
    • We will arrange for repairs promptly.
  • Refurbished Products: Nimo PC refurbished products are covered by a 1-year warranty.
    • During the warranty period, we will be responsible for all repair services and shipping costs.
    • Simply provide your proof of purchase and SN to claim warranty service.
    • We will arrange for repairs promptly.

Returns and Warranty Process

  • To initiate a return or request warranty service, please visit our website or contact our customer support team.

Contact Us

Additional Terms

  • When returning a product, please ensure it is undamaged and includes all original packaging and accessories.
  • Products damaged due to malicious intent are not covered by our returns and warranty policy.
  • Nimo PC is committed to providing you with the highest quality products and services. If you have any questions or need assistance, please do not hesitate to contact us.
  • We hope this returns and warranty policy will give you peace of mind and allow you to fully enjoy the Nimo PC experience!

Definition of Malicious Damage:

  • Any product damage resulting from abnormal use is considered malicious damage.
  • This includes but is not limited to:
    • Exposing the product to extreme temperatures or humidity
    • Dropping or impacting the product
    • Disassembling or modifying the product
    • Using unauthorized accessories or software
    • Using the product for purposes other than its intended use

 

If you are unsure whether product damage is considered malicious, please contact our customer support team for assistance. 

Contact Us: 

Email: service@nimopc.com

Phone: (302) 501-7208

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