We are committed to providing you with a worry-free shopping experience. If your Nimo computer has a quality issue or you are not satisfied, we offer a 90-day return and exchange period for new computers and a 30-day return and exchange period for refurbished computers, from the original purchase date. Accessories and merchandise follow the category-specific terms in our Return Policy.
Please read the following return and refund process carefully.
To ensure a smooth return process, all return requests must be submitted through our online form.
Step 1: Submit Your Return Request
Please go to our Return Request Form to fill out the required details.
It is essential to accurately provide your order number, contact information, and the reason for the return.
Step 2: Receive Your Return Shipping Label
Once we receive your form, our customer service team will contact you within 1-2 business days to arrange and send you a return shipping label.
Please do not send back the package on your own, as this may cause delays or failure to process your refund.
Step 3: Ship Back the Product
Please use the return shipping label we provide to send the product back.
Ensure that the returned product is in its original, undamaged condition, including all accessories, manuals, and original packaging.
Once we receive your returned package and confirm its condition, we will process your refund immediately.
Refund Method: The refund will be issued to your original payment account.
Processing Time: Refunds typically arrive in your account within 5-7 business days after we receive the returned item. The specific timing depends on your bank or payment platform.
Return Period: Return and exchange requests must be submitted within 90 days for new computers or 30 days for refurbished computers from the original purchase date. Accessories and merchandise follow the category-specific return periods.
Product Condition: Include all original components and accessories. The returned condition is inspected against the condition in which the product was sold. Any deductions for changes in condition, customer-caused damage, or missing items follow our Return Policy.
Return Shipping: Nimo provides return shipping labels for eligible returns as described in our Return Policy. Original expedited shipping charges are non-refundable.
If you have any questions about our refund policy, please feel free to contact our customer service team.
