Warranty Policy

Nimo 90-Days Money-back Guarantee

If for any reason you are not satisfied with your purchase, just return it to Nimo within 90 days of the date of original invoice for a refund (the original purchase price minus any applicable restocking fee (shipping charges are non-refundable)). See Nimo REFUND POLICY. An RMA# number is required for all returned items.

Disclaimer and Limitation of Liability

All Nimo products are guaranteed against defects for two years from the date of the invoice, unless otherwise specified.

Nimo will, at its own expense and option, either repair or replace defective products during the warranty period, provided that Nimo's technical staff determines them to be defective. Nimo reserves the right to replace defective merchandise with a different brand or model during the warranty period. If a replacement component is no longer available or is discontinued, Nimo reserves the right to substitute the component with an equivalent item or offer an upgrade option. Any abuse, misuse, modification, or attempted modification of the product without prior written authorization from Nimo will void this warranty.

Nimo reserves the right to charge for labor (minimum one hour), diagnostics, shipping, handling, and insurance if it is determined that the product is not defective or the problem was caused by user error, software, configuration changes, or any modification of the product. Products covered under this limited warranty must be returned to Nimo's facility for repair or replacement. During the third year of a 3-year extended limited system warranty, the customer will be responsible for return shipping and a $55 deductible fee. Please back up your data before returning any Product and/or Accessories for repair or replacement.

Warranty for Nimo Accessories

  • Chargers and 3-in-1 USB-C Hub: These accessories come with a 1-year warranty against defects. They are eligible for a 7-day free return and exchange period from the date of purchase.

  • Mouse Pads: Mouse pads are eligible for a 7-day return and 15-day exchange period. They do not have a warranty period.

Warranty Exclusions

Nimo's warranty does not apply, regardless of whether the Product is in or out of warranty, in the following situations:

  • The Product is damaged by accident, abuse, catastrophe, improper use (including failure to follow instructions or warnings), improper maintenance, inadequate packaging, neglect, misuse, or operator error.

  • The Product is damaged by external causes, including but not limited to corrosion, falls, environmental factors (including temperature and humidity), power failure, faulty power supply, air conditioning, operator, or data communications system failure or malfunction.

  • The Product is damaged due to alterations, changes, modifications, repair, or other services performed by a third party not authorized by Nimo.

  • Damage caused by an accessory, apparatus, attachment, or device not originally bundled with the Product or not provided by Nimo.

  • Damage to or loss of any data, program, or removable storage media.

  • Installation, relocation, or removal of the Product or any accessories, apparatus, attachments, or other devices.

  • Normal wear and tear, including but not limited to consumable or expendable parts of a Product or Product accessory.

  • A Product or part for which you cannot provide the local warranty card, registration number, or purchase receipt issued by the Nimo Online Store, or where the serial number or label has been defaced or removed.

  • The Product was not purchased from the Nimo Online Store or was leased or loaned by a third party.

  • Damage caused by a shipping carrier.

  • Hardware or software incompatibility issues.

  • Charges for installation, removal, and set-up services.

Revision Date: 29 August 2025