i am a Nimo customer for life, and here’s why… i purchased a totalkybgerird out laptop for 2 gig cox just to see. All my PCs were a few years old so i thought i would grab a “new” 2.5Mbps system to try. After looking a couple weeks the best bang i could find was the Nimo.I purchased for a reduced sale price and was happy with the price. Two days later they had a holiday added savings sale offering an additional $50 off. Aw man, just missed it! Almost of the throw away I called their customer service and asked him if I could get the $50 I just bought one I hadn’t received it yet literally just bought it a day or so ago and could I qualify please for the discount and you know what they gave it to me I couldn’t believe it I absolutely couldn’t believe it they issued me a $50 refund on my card it was amazing. so now I have an awesome laptop. it was no bells and whistles only around $600 but right out of the box it was consistently clocking 1300 to 1400 Mbps on wifi!! Blew my doors off with no tweaking the cards or trouble shooting. so a very solid hi performance machine out of the box, true plug and play energy. a few months in I went to hard power down on a windows update issue that interfered with my speed and i was narrowing it down, eliminated the nimo when i went to hard power down the laptop as i needed - completed power down to TS the router and modem. pressing and holding down the power button created a permanent off state and i could not get power to return. with absolutely zero problems when i contacted them they had me do the mandatory checks, happy to do, and immediately scheduled a full replacement, based on what i reported. the turn around was like 2 or 3 days and presto changeo - i have a brand news zero out of pocket replacement - no questions asked. They even agreed to allow me to remove the SSD with a video of me showing the extraction. Instead of finding ways to slow down the process or hit me up with stalls and slow downs they just opened up the doors and just trusted everything I said and replaced it in a heartbeat - I mean what more could you possibly want from any company than that - yeah fan for life customer even longer.