Warranty Policy

Nimo Warranty

New Nimo computers: 2-year limited repair warranty and 90-day return and exchange period from the original purchase date.

Refurbished Nimo computers: 1-year limited repair warranty and 30-day return and exchange period from the original purchase date. These terms apply to refurbished products in all condition grades.

Accessories and merchandise: See the category-specific terms below.

To request a return, exchange, or covered repair, use our service request form or contact service@nimopc.com. Provide your proof of purchase and device serial number for warranty service. No separate RMA authorization is required for returns. Nimo provides return shipping labels under the Return Policy.

Refunds are issued to the original payment method after inspection. Condition-based deductions and charges for customer-caused damage or missing items follow the Return Policy. Original expedited shipping charges are non-refundable.

Disclaimer and Limitation of Liability

New Nimo computers are covered against defects by a 2-year limited repair warranty. Refurbished Nimo computers are covered against defects by a 1-year limited repair warranty. Warranty periods begin on the original purchase date. Accessories and merchandise follow the terms listed below.

Nimo will, at its own expense and option, either repair or replace defective products during the warranty period, provided that Nimo's technical staff determines them to be defective. Nimo reserves the right to replace defective merchandise with a different brand or model during the warranty period. If a replacement component is no longer available or is discontinued, Nimo reserves the right to substitute the component with an equivalent item or offer an upgrade option. Any abuse, misuse, modification, or attempted modification of the product without prior written authorization from Nimo will void this warranty.

Nimo reserves the right to charge for labor (minimum one hour), diagnostics, shipping, handling, and insurance if it is determined that the product is not defective or the problem was caused by user error, software, configuration changes, or any modification of the product. Products covered under this limited warranty must be returned to Nimo's facility for repair or replacement. During the third year of a 3-year extended limited system warranty, the customer will be responsible for return shipping and a $55 deductible fee. Please back up your data before returning any Product and/or Accessories for repair or replacement.

Warranty for Nimo Accessories

  • PC accessories, including chargers, adapters, hubs, cables, and external GPU docks: These accessories come with a 1-year warranty against defects. They are eligible for a 90-day free return and exchange period from the date of purchase.

  • Polo Shirt, T-Shirt, Hat, Desk Mat, and Mouse Pad: These accessories are eligible for a 7-day return and 15-day exchange period. They do not have a warranty period.





Exclusions

NIMO DOES NOT WARRANT THAT THE OPERATION OF THIS NIMO HARDWARE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. NIMO IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AS A RESULT OF YOUR FAILURE TO FOLLOW THE INSTRUCTIONS INTENDED FOR THE NIMO HARDWARE PRODUCT.

This Nimo Limited Warranty does not apply to expendable or consumable parts, with the exception of Nimo printing supplies and certain rechargeable batteries as specified below, and does not extend to any Nimo Hardware Product from which the serial number has been removed or that has been damaged or rendered defective

  • as a result of accident, misuse, liquid spills, abuse, contamination, improper or inadequate maintenance or calibration, or other external causes;

  • by operation outside the usage parameters stated in the user documentation that shipped with the Nimo Hardware Product;

  • by software, interfacing, parts or supplies not supplied by Nimo;

  • by improper site preparation, maintenance or environmental conditions that do not conform to Nimo's site specifications;

  • by virus, infection, worm, or similar malicious code not introduced by Nimo;

  • by loss or damage in transit;

  • by modification or service by anyone other than Nimo or a Nimo authorized service provider; or

  • by improper installation of end-user replaceable Nimo or Nimo approved parts if available for your Nimo Hardware Product in the servicing country or region.

Any Nimo Hardware Product found to be overclocked after delivery from Nimo will be excluded from the terms of this Limited Warranty other than damaged or defective components where the damage or defect is found to be unrelated to the overclocking.

Nimo is not responsible for any interoperability or compatibility issues that may arise when

  • products, software, or options not supported by Nimo are used;

  • configurations not supported by Nimo are used; or

  • parts intended for one system are installed in another system of different make or model.

YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. BEFORE RETURNING ANY Nimo HARDWARE PRODUCT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. TO THE EXTENT PERMITTED BY LOCAL LAW, Nimo IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. TO THE EXTENT PERMITTED BY LOCAL LAW, Nimo IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY Nimo WHEN THE Nimo HARDWARE PRODUCT IS MANUFACTURED, SUBJECT TO ANY APPLICABLE UPDATES. MEMORY DATA MAY BE LOST DURING REPAIR.

Revision Date: 10 October 2026