We'll send you a return label in one business day. Our repairs are proudly handled in the U.S. by our dedicated American team. We are committed to supporting American manufacturing and bringing these jobs back home.
Returns
Warranty
Returns and Warranty Process
Additional Terms
Definition of Malicious Damage:
Warranty for All Accessories:
All Nimo PC accessories (including chargers, adapters, and hubs) are covered by a 1-year warranty. The return and replacement policy for accessories aligns with the new product policy.
Returns for Peripherals:
Mouse pads and other small peripherals have a 7-day return and 15-day exchange policy, but do not have a long-term warranty period.
We hope this returns and warranty policy will give you peace of mind and allow you to fully enjoy the Nimo PC experience!
If you are unsure whether product damage is considered malicious, please contact our customer support team for assistance.
Contact Us:
Email: service@nimopc.com
Phone: (302) 501-7208
Chat with us
Our standard model comes with 0GB RAM and 0GB storage. To meet diverse customer needs, we offer various customization options honorably provided by US employees hired by third-party partners. Please note that all configurations beyond the original 0GB RAM + 0GB storage version are upgraded by third-party partners authorized by us. The price difference between the standard version and the upgraded versions reflects the cost of the upgrading service as well as the cost of upgrading parts, which is charged by third-party service providers. This cost has already been included in the final price of each upgraded configuration.
Upgraded devices can be purchased directly from Amazon.Devices upgraded by our approved partners still enjoy full official warranty coverage, ensuring you have peace of mind with your purchase.
When choosing a device configuration, here is a guide to help customers make the right choice:
4/8GB RAM + 128/256GB SSD:
16GB RAM + 512GB SSD:
16GB RAM + 1TBGB SSD:
32/64GB RAM + 1TB SSD (Or Higher configuration):
Customers can choose the configuration that best suits their needs and budget. If there are further questions or need more advice, feel free to ask.
Nimopc offers a competitive price match program to ensure you get the best deals on our products!
Please contact Nimo Service and have the active link to the product to which you are requesting a price match.
We will honor a lower price on like products to earn your business!
Here's how it works:
What we don't cover:
Combining promotions:
Limitations:
Price Match Examples:
Additional benefits:
Key points to remember:
We strive to offer you the best possible value. If you have any questions about our Price Guarantee Policy, don't hesitate to contact us!